Developing smart products and services

Smart products and services are at the core of most application scenarios in the Industry 4.0 or IoT environment. Smart products are characterised by the capability to collect and communicate data during their entire life cycle from the manufacturing process up to use by the end customer, or also to autonomously perform standardised tasks. Smart products develop their transformative effect, in particular, as elements in cyber-physical networks, platforms, clouds and ecosystems that are integrated by means of sensors, connectivity solutions and edge computing (decentralised computing at the network periphery).


Networks comprised of smart products form the prerequisite for intelligent, learning services (smart services). These are based on the aggregation and analysis of data collected from people, machines and processes and, in particular, allow individually configurable offers to be created by using targeted forecasts. Smart services can be used for the optimisation of repair and (remote) maintenance processes, for capacity planning and for ensuring business continuity, or for designing highly individualised service portfolios. In future, complex, innovative networks and transactions will be structured and controlled via decentralised and automated smart services.

The development of smart products & services requires not only new forms of cooperation within the development departments, but also a variety of new structures, processes and competencies.

    Bild von Vernetzungen unterschiedlicher Produkte
    Torminal im Lager
    Fokus auf eine Mashine
    Bild eines Roboterstaubsauger
    Smart products and services are at the core of most application scenarios in the Industry 4.0 or IoT environment. ©Serhii Krot/©asharkyu/©Scharfsinn/©metamorworks/

    ROI has profound expertise and extensive project experience in building the processes, structures and capabilities necessary for developing smart products & services. In particular, we focus on the following aspects:  


    • Interdepartmental and interdisciplinary data usage, system networking and system development
    • Development of digital product and system concepts (digital twins, user interfaces, predictive analytics & maintenance)
    • Introduction of agile, continuous and rapid development processes (MVP, design sprints, continuous product development)
    • Agile software development and harmonisation of soft and hardware development and manufacturing
    • Introduction and optimisation of big data analytics, as well as data administration, controlling and security
    • Development of skills and recruiting in core areas such as software development, cloud computing, data analysis and service design, as well as modern development and project management methods


    Bild eines Monitors der das Haus steuert
    ©zhu difeng/


    有时,即使你做的一切都对,那也不够。例如,一个强大的开发团队与家用电器制造商共同取得了坚实的成功。但是现在,客户想要在他们的“智能家居”中将厨房用具、冰箱和搅拌机与 Alexa 联网,并控制这些家电。瑞欧盈通过“数字原生代”的新观点,建立了一个“I团队”,彻查观察其内部变化过程。



    “端到端数字化” 项目

    在家具行业,使用数字技术可以多方面受益 —— 虚拟现实、大型数据分析或在线配置,这都有可能开辟新的销售渠道, 吸引新的客户。其挑战是,找到与客户需求、价值流设计相关的、合适的技术组合。针对全球床上用品制造商,瑞欧盈实现了一个 “端到端” 数字化项目,它考虑了所有相关的价值创造点:从客户体验到生产、物流。